Communications as a Service (CaaS) is an outsourced enterprise communications solution that can be leased from a single vendor. Such communications can include voice over IP (VoIP or Internet telephony), instant messaging (IM), collaboration and videoconference applications using fixed and mobile devices.
The CaaS vendor is responsible for all hardware and software management and offers guaranteed Quality of Service (QoS). CaaS allows businesses to selectively deploy communications devices and modes on a pay-as-you-go, as-needed basis. This approach eliminates the large capital investment and ongoing overhead for a system whose capacity may often exceed or fall short of current demand.
CaaS service offerings are often bundled and may include integrated access to traditional voice (or VoIP) and data, advanced unified communications functionality such as video calling, web collaboration, chat, realtime presence and unified messaging, a handset, local and long-distance voice services, voice mail, advanced calling features (such as caller ID, threeway and conference calling, etc.) and advanced PBX functionality. A CaaS solution includes redundant switching, network, POP and circuit diversity, customer premises equipment redundancy, and WAN fail-over that specifically addresses the needs of their customers. All VoIP transport components are located in geographically diverse, secure data centers for high availability and survivability.
CaaS offers flexibility and expandability that small and medium-sized business might not otherwise afford, allowing for the addition of devices, modes or coverage on demand. The network capacity and feature set can be changed from day to day if necessary so that functionality keeps pace with demand and resources are not wasted. There is no risk of the system becoming obsolete and requiring periodic major upgrades or replacement.
CaaS requires little to no management oversight from customers. It eliminates the business customer’s need for any capital investment in infrastructure, and it eliminates expense for ongoing maintenance and operations overhead for infrastructure. With a CaaS solution, customers are able to leverage enterprise-class communication services without having to build a premises-based solution of their own. This allows those customers to reallocate budget and personnel resources to where their business can best use them.